The Road to Outstanding

High quality care requires robust QI systems and processes

Quality Improvement is a component of each of the 5 key questions addressed in the CQC assessment framework. Of particular relevance, the Well-led assessment framework calls for, “robust systems and processes for learning, continuous improvement and innovation”. This is evaluated through the KLOE W8. Not only are these systems and processes needed to realise an outstanding well-lead rating, but they are essential in providing sustainable high-quality care.

Life QI forms an integral part of a Trust’s improvement capability, enabling it to deliver improvement, provide the best possible patient care, and easily evidencing the CQC well-led requirements. Our free guide provides insight into how Trusts achieve and evidence the requirements of the Well-led assessment, helping you on your way to improving your CQC rating...

Standardised improvement tools and methods

The CQC calls for "a fully embedded and systematic approach to improvement, which makes consistent use of a recognised improvement methodology". These elements will underpin the effective and repeatable delivery of all your improvement projects so are a key foundational element of your QI capability.

Life QI provides easy-to-use improvement tools encapsulated in a best practice improvement method, which can be systematically applied Trust-wide. This powerful combination provides teams with a consistent and disciplined approach to running QI projects.

Evidence of QI strategy and plans

Strategy and plans only come to life when being executed, which is where Life QI comes in. Using a range of features, such as priorities, tags and groups, you can categorise and organise strategic themes and work. Easily review and evidence activity and results through real-time analytics dashboards.

Service user involvement is a common theme in improvement strategies given the powerful impact it has on results. Easily track the level of SU involvement across your projects using the integrated SU scale, track it by department, division or at the Trust level.

Evidence of organisation-wide training

The CQC requires improvement methods and skills to be "available and used across the organisation". This requires a systematic approach to training in improvement, something that can be facilitated using Life QI.

Coordinate your training cohorts using groups to brings all the participants and their projects together in one place, allows for group discussions, file sharing and feedback from trainers. Further evidence the results of the training using analytics dashboards showcasing the work of each training cohort.

Evidence of projects and programmes

Enabling teams to deliver projects and programmes is at the heart of what Life QI is for. By facilitating this activity in on place, Life QI acts as a live repository of current and historical improvement work, making organisational learning easy. Powerful dashboards can be used to showcase work by division, theme, priority, CQC domain and many other categories.

The CQC requires a strong record of sharing improvement work, both locally and nationally, something that is easily facilitated in Life QI.

Evidence of action taken from incidents and audits

The CQC require a "systematic approach to seeking out and embedding new and more sustainable models of care". Life QI provides the perfect place to run improvement projects that result from incidents and audits, and evaluating their long term results. Projects can easily be tagged for ease of reference and audit/incident data pulled in to provide the baseline from which the project starts.

Once the project has delivered the required improvement continue to collect data, and use SPC charts to monitor and evidence that the gains are sustained.

Barriers to achieving good or outstanding rating in the CQC Well-led KLOE

•	No standard methodology for improvement
•	Lack of executive buy-in for QI
•	Not developing an improvement culture
•	Limited investment in QI infrastructure and training
•	The impact of changes is not understood or systematically monitored
•	Not adequately evidencing organisational learning and reflection
•	Improvements are not identified and action is not always taken
•	No facility to share and spread improvements

Book a demo to see for yourself how Life QI helps to overcome these barriers.

We recognise that our hospital trusts are working under significant pressure with increased workload and staffing shortages creating difficult challenges. Our inspections have shown that trusts with the right leadership and an embedded QI approach are better able to manage these pressures and continue to deliver high quality care.”

Professor Ted Baker

CQC's Chief Inspector of Hospitals

Improve your CQC rating using Life QI

High quality care requires robust QI systems and processes

Get the CQC guide!

Get the CQC guide!

Standardised improvement tools and methods

Join the many NHS Trusts already using Life QI

Dr. Amar Shah - CQO

Evidence of QI strategy and plans

Evidence of organisation-wide training

Evidence of projects and programmes

Evidence of action taken from incidents and audits

Barriers to achieving good or outstanding rating in the CQC Well-led KLOE

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And it doesn't stop there...

Professor Ted Baker

Ready to deliver high-quality care and improve your CQC rating with Life QI?

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