Throughout the coronavirus pandemic, we’ve heard from Life QI customers worldwide about a two-phase response. First, rapid responses to protect the health and safety of their employees and provide care for those with coronavirus. Second, they adopted systems and changes to support new ways of working.
A recent report by advisory firm Gartner provides some insight into the latter. Among other recommendations, the report suggests that organisations can rebound more quickly by sourcing “digital collaboration tools to enable employees to work remotely, ensuring security controls are in place.”
Long term, Gartner recommends that technology leaders “develop a digital workplace strategy that includes collaboration applications, security controls, bring-your-own-device (BYOD) programs and network support.”
In times of crisis, building a new digital workplace strategy that ticks all the boxes for security, reliability and bring-your-own-device support can be challenging. Our intent with Life QI is to make those requirements a given.
We developed Life QI with large healthcare organisations in mind; their needs for security, reliability and flexibility are reflected in the product.
As we begin the rollout of Life QI v3 we have been reflecting on how the platform has been developed over the years to provide security, reliability and flexibility for running and tracking improvement work. Here are our insights …
Built with large healthcare organisations in mind
Life QI, as users know it today, is the product of a five-year journey of co-creation with healthcare organisations, including East London NHS Foundation Trust (ELFT). Not long after we launched, ELFT adopted Life QI and switched their 150-project portfolio onto Life QI bringing in 1,000 staff as regular users.
ELFT pushed the limits of our original functionality, and so we invested in our roadmap to support their scale. We redeveloped parts of the platform so that ELFT had the agility and flexibility it needed to run its own project workflow and present all its improvement reporting in Life QI.
As a result of that partnership and others, the new v3 functionality now allows customers to build their own project structures, from the ground up. We believe this will prove critical as healthcare organisations reflect on new ways of working and what this means for the future of improvement work brought about because of the coronavirus pandemic.
A 99.9% uptime commitment
Whether facing ordinary or extraordinary conditions, most organisations can’t afford the systems they rely on to go down. Whilst Life QI is not as business critical as clinical systems, people still rely on it every day to get their work done. Life QI is committed to 99.9% availability.
Of course, we always strive to do better, and our aggregated availability over the past six months is higher. Life QI’s systems are designed to automatically accommodate surges in traffic as well as handle software and hardware issues through use of availability zones to ensure redundancy.
With organisations around the world relying on Life QI to run and track improvement work, we’re committed to providing the reliability customers need and expect.
Enterprise-grade security developed to meet customer needs
Security is a fundamental part of our organisation and platform. We take it seriously and keeping customers’ data safe is a top priority. Life QI encrypts data at rest and in transit for all of our customers.
Life QI, together with our hosting partners, have best practice measures in place to protect the confidentiality, integrity and availability of your data at all times. We take this responsibility very seriously and are constantly working to ensure not just compliance with the law but that we support you in complying with any pertinent organisational information governance policies. As such we have robust controls in place to maintain security and data protection.
Keeping users engaged
If people don’t use a product, they don’t get value from it. We’re dedicated to continually improving the utility of the platform and the user experience. The release of v3 will be the most significant upgrade Life QI has ever gone through. It sees many areas of the platform re-imagined as well as the introduction of new functionality.
This upgrade is a direct response to feedback gathered from users around the world. You have asked us for more control over how your charts look, for less clicks to get things done, for better collaboration tools and generally more flexibility to adapt Life QI to your ways of working. So that is exactly what we have done.
Find out more about the updates v3 will bring by checking out the Life QI Labs blog.
Improvement run the way you want it
Not every improvement project is the same, and not every organisation runs their improvement work the same way. To cater for variations in methods, workflows and governance we are hugely expanding the flexibility of Life QI in v3 to allow customers to create custom improvement workflows.
Design the types of improvement work (project, programmes, daily improvement, etc.) you want, structured how you want, containing the improvement tools you want.
These upgrades to workflows will provide a whole new level of customisation, allowing customers to configure Life QI to make it work for their way of doing improvement. Customer feedback tells us this is important no matter the size of the organisation or its improvement maturity – all customers are looking for technology to mould to the organisation’s way of working, not the other way around.
Improvement in unusual and uncertain times
Over the past few months, we’ve all been challenged to rethink how our teams work together. We’ve had to find new ways to maintain organisational agility, while making sure staff stay engaged.
But those adaptations alone simply aren’t enough. Leaders still need to meet high standards for reliability, security, flexibility and staff engagement. Our goal is to help healthcare organisations of all sizes fulfil these requirements for their improvement work so they can collaborate during periods of business as usual and exceptional times like today.